Question from a Project Manager:
Last week I received a question from a project manager that I thought might be helpful to others. I have known this gentleman for a while, since we share a love of boating. He knows that one of our specialties is providing state of the art surface protection products into a number of industries, so he asked me what he can do in the future to avoid the following wood floor installation nightmare.
On one of his projects, a remodel in a 4 year old 1.6 million dollar home, they replaced the flooring in the lower level of the home with an engineered flooring product with a metal base containing what I can best describe as a thin layer of hardwood. This floor was designed for fast and easy installation with an interlocking system, with all the good looks of a finished in place hardwood floor. The designer had picked it out, and the flooring was $35,000, plus installation.
The floor went in easily, but several other trades had things to do that required their walking on the floor after its installation. As the project manager, he had acquired red rosin paper, as recommended by the supplier of the flooring. This was done during rainy times, so the paper got wet and torn up, and sections had to be replaced a number of times. When the other trades were done, and the paper removed, it appeared that a lot of small pieces of sand or gravel had gotten under the paper somehow, and had caused quite a lot of dents, dings, and scratches in the floor (very dark, almost black finish over a light wood, so they really showed up well). The customer was understandably VERY upset about this, and wanted it fixed. At significant expense, the flooring company was brought in to repair the damage, which required sanding and refinishing the entire floor (after baseboards and other items were once again removed). Finally, the floor looked perfect, but there was no longer any profit left in the job for my friend's company, who had to absorb this cost of refinishing.
Then the customer received all of the paperwork on the floor, and found out it could only be re-finished two times, then the entire floor must be replaced. Once again, the customer was MOST unhappy, and demanded that they receive a new floor with its full lifespan. No way in the world they wer going to get stuck with a floor that could only be refinished one more time when they had just spent all of this money. After much ado, many threats, the involvement of legal folks, and similar ugliness, my project manager's company had to pay to have the floor replaced in this home. He would not divulge how much money they lost on this project, but stated it was more than they made on the three previous projects, so was quite a hit to their bottom line.
My recommendation would have been to use a product called Padded Floor Plastic from Global Plastic Sheeting. This material is lightly self-adhesive, so it stays in place on the flooring, won't scoot around or abrade the floor. Because it is lightly adhered to the floor, things should not have any opportunity to get under the covering and move around as was the case with the paper. The padding also helps keep the floor from being damaged, as this product is 80 mils thick. The top layer of the Padded Floor Plastic has polyethylene, so the rain would not have damaged the covering, and could have been wiped or mopped up easily with no damage to the flooring. The initial cost for this product is several times the cost of the red rosin paper, but it is also re-usable, so may be less actual product cost after a few projects. The big difference is in the cost caused by the damage. The cost of this products would have been borne by the customer had it been used in the first place. All of the costs associated with the damaged flooring were borne by the contractor. I told him that had they given this customer the option of using the cheaper red rosin paper, and being responsible for any damage that might be caused, or paying a little more for an appropriate covering, and having the contractor be responsible for any damage, I would bet that they would have very few customers choosing the red rosin paper.
You might want to consider this for your next project, especially if using any of the engineered products with limited times they can be sanded and resinished.